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Return Policy

What is your Return Policy?

Modere offers a 30-day, 100% full refund guarantee on all Modere products, minus the cost of shipping.

How do I return an item?

  • Return or exchange any Modere item in just three simple steps:

    1. Package your return securely. Be sure to enclose a copy of your invoice.
    2. Send it back to us using a trackable delivery service.
      • Returns must be shipped to us within 30 days of the date you received your order.
      • Please do not combine orders for return; only one order per package.
      • Send USA returns to:
        Modere Returns Department
        588 S 2000 W
        Springville, UT 84663
      • Send Canada returns to:
        Modere Returns Department
        CCLS Mississauga
        6090 White Hart Lane
        Mississauga, Ontario
        L5R 3Y4
    3. Modere will process your refund within 1 week of receiving your return.
      • Be sure to keep the return tracking number for your records.
      • Modere does not refund shipping charges.
  • Can I exchange an item?

    You can exchange an item by following the 3 simple steps above to process your return and calling 1.877.MODERE1 (877.663.3731) to request your exchange product.

  • My item arrived damaged. What do I do?

    We’re sorry to hear that. We realize it is an inconvenience for you and hope to make this as easy for you as possible. Please contact us at your earliest convenience by calling 1.877.MODERE1 (877.663.3731), and one our representatives will work quickly to get a replacement product sent to you.

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